If you're not 100% completely satisfied with a Product you purchased, Wild West Electronics® will gladly exchange or refund your Product within 30 days** of the sale date as detailed below:
**Televisions, Projectors, DLPs, LCDs, Digital cameras, camcorders, desktop PCs, notebook PCs, monitors, printers, scanners and radar detectors must be returned within 14 days of the sale date, and (except where prohibited by law) are subject to a 15% restocking fee if returned opened or in a non-factory sealed box.
**Custom made items, special order items, items purchased in connection with a trade-in or any other made-to-order type items are non-refundable for any reason. Examples include but are not limited to custom made-to-order cables, speaker wire sold by-the-foot, special order items.
**Headphones, Earbuds and In-Ear speakers do not qualify for our return policy unless they are unused or unopened. This is due to health issues.
For any exchange or refund, we need the original receipt or a record of the original purchase in our system. The product must be in its original condition and must include all original materials including but not limited to the the box, UPC bar code, packaging, and all accessories.
Opened software, music, games, and movies may be exchanged for the same title only.
Charges for installation and shipping and or delivery services are nonrefundable after the services have been performed.
Missing accessories: The value of missing items will be deducted from the credit amount of a return. For identical even exchanges, we will exchange what the customer returns (e.g., box for box, manual for manual, etc.)
Promotional Packages: Returns for promotional package Product will only be accepted if all components of the promotional package are returned. Individual package components may be exchanged if defective.
For Any Product Received that is not the Product Ordered: For Any Product Received that is not the Product Ordered, we will exchange the item at no additional cost upon verification. Proof of purchase (e.g. order confirmation, packing slip or record of purchase in our system) is required for all returns.
Prior Return Authorization Required for All Returns and Exchanges: Product purchased online through ww.wildwestelectronics.com or www.wildwestelectronics.net or via any of our provided contact information including but not limited to our toll-free number, direct number, fax number or email addresses, which meets the Refunds and Returns guidelines above, may be returned via mail to our authorized return center. Before returning anything by mail to us, you first must obtain a Return Authorization ("RA"). RA's can be obtained by emailing us your Return Authorization Request or by contacting customer service by telephone at (405) 340-8951 during normal business hours.
Refunds
Upon our acceptance of your returned merchandise in conformity with our return policies outlined above; the purchase price less any charges in conformity with our return policies will be credited to the original form of payment used by you. Please allow 14 days (not including delivery time for mail refunds) from when we receive your returned item(s) for the processing of your credit.