If you're not completely 100% satisfied with a
product, Wild West Electronics will gladly exchange or refund the purchase
within 30 days of the sale date, except as noted below.
Free Shipping Items returned to Wild West Electronics
for a refund will be credited less our cost to ship the product to you. The cost
we incurred shipping the Free Shipping item to you is non-refundable.
Televisions, Projectors, DLPs, LCDs, Digital cameras,
camcorders, desktop PCs, notebook PCs, monitors, printers, scanners and radar
detectors must be returned within 14 days of the sale date, and (except where
prohibited by law) are subject to a 15% restocking fee if returned opened or in
a non-factory sealed box.
Custom made cables, including those that are custom cut or any cable sold by-the-foot are non-refundable for any reason.
There is no restocking fee for defective product
returned in exchange for the exact same product, or for product originally
purchased as Open Box.
For any exchange or refund, we need the original
receipt or a record of the purchase in our system, and the product must be in
its original condition, including the box, UPC bar code, packaging, and all
accessories.
Opened software, music, games, and movies may be
exchanged for the same title only.
Charges for installation and shipping and or delivery
services are nonrefundable after the services have been performed.
Missing accessories: The value of missing items will be deducted from the credit amount of a
return. For even exchanges, we will exchange what the customer returns (e.g.,
box for box, manual for manual, etc.)
Promotional packages: Returns for promotional package items will only be accepted if all
components of the promotional package are returned. Individual package
components may be exchanged if defective.
Defective Product: For Product that we verify to be defective, we will gladly exchange the item for an identical Product at no shipping cost to you. If you elect NOT to make an exchange, your order will be subject to our standard return policies.
For any Product received that is not the Product
ordered, we will exchange the item at no additional cost upon verification.
Proof of purchase (e.g. order confirmation, packing slip or record of purchase
in our system) is required for all returns.
Mail returns: You may return any merchandise purchased online via mail provided that
the return meets these guidelines.
Merchandise purchased online through www.wildwestelectronics.com or www.wildwestelectronics.net or via
any our provided contact information including but not limited to our toll-free
number, direct number, fax number or email addresses, which meets the Refunds
and Returns guidelines above, may be returned via mail to our authorized return
center. Before returning anything by mail to us, you first must obtain a Return
Authorization ("RA"). RA's can be obtained by emailing us your Return
Authorization Request.
Any returns mailed to us without a pre-approved RA
may be refused without notice, automatically returned and a handling fee
assessed. An RA is valid for 10 days.
You will be responsible for all shipping and
insurance charges for returns, unless otherwise indicated. If you choose not to
insure your package, and we do not accept return of the Product, you will be
responsible for any loss or damage.
Upon our acceptance of the merchandise in
like new condition in conformity with this policy, the purchase price will be
credited to your credit card or a mail refund check will be issued for a
purchase made with a gift card as the sole payment method.
Allow 14 days (not
including delivery time for mail refunds) from when we accept your returned
Product for the processing of your credit.
Additional charges may be assessed
for Products returned with any missing items such as manuals and/or accessories.
For Product that we verify to be defective, we will gladly exchange the item for an identical Product at no shipping cost to you. If you elect NOT to make an exchange, your order will be subject to our standard return policies.
